Support
Get help with Osprey installation, configuration, and operation.
Getting help
All users have access to email support and the full user guide on a best-effort basis. Professional requests receive priority during the subscription. Guaranteed response times or other service levels apply only when expressly agreed in writing.
How to report an issue
Good bug reports get fixed faster. Follow these steps before submitting a request.
1
Check the User Guide
The User Guide covers installation, configuration, and common troubleshooting scenarios. Most setup issues are addressed there.
2
Submit a support request
Email sales@wijnberg.net with "Technical support" in the subject. Include the following information and remove credentials or sensitive network data from logs before sending:
Version Output of
osprey version OS Operating system name and version (e.g. Debian 12.9)
Reproduce Exact steps to reproduce the problem
Expected What you expected to happen
Actual What actually happened
Logs Relevant log output from
journalctl -u osprey