Support

Get help with Osprey installation, configuration, and operation.

Getting help

All Osprey users have access to email support and the full user guide — regardless of license tier. Support is handled on a best-effort basis.

Installation, configuration, troubleshooting, and full reference documentation. Start here — most questions are answered in the guide.

Bug reports, technical questions, and feature requests. Use the contact form and include the details listed below for a faster resolution.

Good bug reports get fixed faster. Follow these steps before submitting a request.

The User Guide covers installation, configuration, and common troubleshooting scenarios. Most setup issues are addressed there.

Use the contact form and select "Technical support" as the subject. Include the following information for a fast resolution:

Version Output of osprey version

OS Operating system name and version (e.g. Debian 12.9)

Reproduce Exact steps to reproduce the problem

Expected What you expected to happen

Actual What actually happened

Logs Relevant log output from journalctl -u osprey